Our Delivery Partners

• Primary transporter: Campos Transport for selected lanes, bulky goods and scheduled road freight.
• Courier booking platform: We use Bob Go (bobgo.co.za) to book courier services across South Africa. The specific courier for your order will be allocated based on service availability, destination, weight/volumetrics and service level.

While you may request a preferred courier, allocation via Bob Go and operational considerations mean we cannot guarantee a particular carrier for every shipment.

1. Stock Availability

All orders are subject to availability. We strive to maintain accurate stock counts; however, discrepancies may occur. If we cannot fulfil your order in full at the time of purchase, we will:

• dispatch available items; and
• contact you to choose between waiting for the back-ordered item or receiving a refund for the unavailable item(s).

2. Shipping Fees

Shipping fees are calculated at checkout according to destination, dimensions/weight and service level. Fees are collected with your purchase and represent the final shipping cost payable by you.

3. Returns

3.1 Change-of-Mind Returns

We accept change-of-mind returns if you request a return within 30 days of receipt, provided items are unused, in original packaging and in resellable condition.

• Return shipping is at your cost, and you must arrange the return shipment.
• Once the return is received and inspected, we will issue a refund as store credit for the value of the goods only. Original shipping fees are non-refundable.

3.2 Warranty Returns

We honour valid warranty claims submitted within 90 days of receipt of items.

• You may be asked to pre-pay return shipping; if the claim is approved, we will reimburse reasonable return shipping costs.
• Upon receipt of the warranty return, we typically process claims within 7 business days.
• Once approved, you may choose (subject to availability): (a) refund to your original payment method; (b) refund as store credit; or (c) a replacement item.

4. Delivery Terms

4.1 Domestic Deliveries (South Africa)

Typical transit times for in-stock items are 2–7 business days from dispatch, depending on location, courier network coverage and service level. Outlying and remote areas may take longer. Larger or palletised consignments routed via Campos Transport may follow scheduled line-haul and can take additional time.

4.2 International Deliveries

If offered, international transit times generally range from 7–30 days, varying by destination and service selected at checkout.

4.3 Despatch Timeframes

Orders are usually dispatched within 2–4 business days after payment clears. Our warehouse operates Monday to Friday during standard business hours, excluding South African public holidays.

4.4 Change of Delivery Address

We can amend a delivery address at any time before your order is dispatched. Once dispatched, address changes are not guaranteed and may incur additional costs.

4.5 Delivery Addresses (PO Boxes, Restricted Areas)

Couriers generally require a physical street address. We do not deliver to P.O. Boxes. If special arrangements are needed, please get in touch with us before ordering.

4.6 Items Out of Stock

If an item is out of stock, we may dispatch in-stock items immediately and ship the remaining items once available, or offer alternatives/refunds as agreed with you.

4.7 Delivery Delays

If your delivery exceeds the indicated timeframe, please get in touch with us so we can investigate with the assigned courier or Campos Transport. Weather events, network constraints, customs (for international orders) and other factors may cause delays beyond our control.

4.8 Failed Delivery & Re-Delivery

Where delivery fails due to an incorrect address, inability to access the premises, or no one available to receive the parcel, re-delivery fees may apply. If a parcel is returned to us after repeated failed attempts, we will refund the goods value (less shipping and any return charges) or re-ship at your cost.

5. Tracking

When your order is dispatched, you will receive a tracking link. Tracking may be provided by Bob Go or directly by the allocated courier/Campos Transport, reflecting the latest scan events from the carrier.

6. Parcels Damaged in Transit

If your parcel arrives visibly damaged, please reject delivery where possible and notify us immediately. If damage is discovered after delivery, contact us as soon as reasonably practicable with photos of the packaging and item(s) so we can assist with a claim.

7. Duties & Taxes

7.1 VAT (South Africa)

Prices shown on the Website are in South African Rand (ZAR) and include VAT where applicable.

7.2 Import Duties & Taxes (International)

For international shipments, import duties, taxes and clearance fees may be payable on arrival in the destination country. These charges vary by jurisdiction and are the customer’s responsibility.

If you refuse to pay such charges and the goods are returned to us, the return cost will be deducted from your refund of the goods' value. Original shipping fees are non-refundable.

8. Order Cancellations

You may cancel an order at any time before dispatch for a full refund of the goods and shipping paid. If the order has been dispatched, please refer to Section 3 (Returns).

9. Insurance & Risk

Shipments are covered in line with the insurance limits and terms of the allocated courier or Campos Transport. Risk in the goods passes to you upon delivery to the address provided (or upon collection by you/your agent, if applicable), subject to your rights under applicable consumer laws.

9.1 Damaged Parcels – Claim Process

We will arrange a refund or replacement once the carrier completes its investigation and approves the damage claim. Please retain the packaging for inspection.

9.2 Lost Parcels – Claim Process

If a parcel is lost in transit, we will arrange a refund or replacement after the carrier confirms the loss through its investigation.

10. Customer Service

For any shipping or delivery queries, don't hesitate to contact us at sales@bum-seating.co.za.